Custom orders

See a pair of earrings but would like them a little longer and with turquoise drops instead of freshwater pearl…no problem! Just “customize my nĕk!”  How does it work?  By clicking the “customize my nĕk!”  link under an item’s description you will be able to email me what you want and I will email you back the item’s availability, production time and pricing information.  

Payment Options

Afraid of the online buying thing???  Don’t be. Purchase with confidence, use Paypal! If you are not familiar with Paypal, check out: www.paypal.com to learn how you can purchase safely, without sharing your financial information.

Shipping

All purchases arrive in a signature “nĕk” box and are shipped via USPS 2-3 day Priority mail with delivery confirmation.

Overnight shipping is available for most items, depending on availability.  Please email me before placing your order if you require overnight shipping.

I strive to ship orders 2-3 days after they are placed.  Please understand that larger orders may take longer to fill.  Also, if I do not have enough materials on hand, there might be an additional delay.  I will email you if that is the case. 

Returns

If you are not completely satisfied with your purchase, I am happy to offer a refund on the cost of the item purchased or an exchange on any item within 15 days of receipt. Please email me at info@nekjewelry.com to let me know you would like to request a return. I'm sorry, but there is no refund on shipping/handling charges.

When returning your purchase, please include/do the following:

1. Unworn item(s) in its original condition
2. A copy of or the original invoice
3. Let me know the reason for your return -- I strive to provide the best service and     products for my customers and your feedback is important to me.
4. Ship your return in a padded envelope or box and please insure your return or use a method such as UPS or FedEx to have a record of your return as I am not responsible for lost items and will not refund a lost item.
5. Send your return to:              

Attn: Returns
nĕk
853 Phoenix Street
South Haven, MI 49090

I will issue a refund for the purchase once the return is received. Please allow 10-14 days for a credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. I'm sorry, but there is no refund on Shipping/Handling on returned merchandise.

Repairs

If you receive a damaged product, please let me know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email me at info@nekjewelry.com with your problem and I will quote you a repair fee.

If you have any questions, please feel free to contact me at info@nekjewelry.com.

Privacy Policy

A little privacy please.   Or, “What happens in Vegas, stays in Vegas”…
Ok.  My website designers told me I had to come up with a privacy policy.  Wha? That’s what I said!  Apparently, I could sell your email and other private info if I wanted to.  But, since I don’t know how, I won’t.  And, if sometime in the future I figure out how to…I promise, I won’t.  Simple. 

nĕk endeavors to portray all information on this website accurately, including product descriptions and images.  Please note that colors in the images may vary due to different computers and computer monitors. All images, text, product designs and HTML are copyrighted by nĕk or their respective owners. Michigan State residents are subject to Michigan State sales tax. Sales tax will be added to all purchases shipping to Michigan upon checkout.

Your use of these Sites is at your own risk. NEITHER nĕk NOR ANY OF ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES OR LICENSORS SHALL BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSS OR INJURY OR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR SIMILAR DAMAGES ARISING OUT OF YOUR ACCESS OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SITE AND THE INFORMATION AVAILABLE ON THIS SITE OR ARISING OUT OF ANY ACTION TAKEN IN RESPONSE TO OR AS A RESULT OF ANY INFORMATION AVAILABLE ON THIS SITE. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST nĕk AND ITS SUBSIDIARIES, DIVISIONS, AFFILIATES, AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SERVICE AND THE SITES AND THE INFORMATION AVAILABLE THEREON.

nĕk offers the highest quality products. THE MERCHANDISE SOLD BY nĕk ON THIS SITE IS OFFERED AND DELIVERED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE IMPOSED BY AND INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT.